Frequently asked questions

The Tenant’s Guide is a collection of information and tips related to moving in, your home and your home building.

Contact the property maintenance company in the following issues:

• urgent matters, for example, a water damage in the shared areas or at home
• obtaining an extract of the register of occupants
• changes to the name sign on your door
• renting a parking slot or booking the sauna
• you have left your key at home
• issues related to indoor temperature or ventilation
• malfunctions at home, in the common spaces or equipment or issues related to groundskeeping
• in emergencies related to the lift, please call the lift maintenance company directly (contact information inside the lift)

The contact information of the property maintenance company is posted on the notice board.

Please contact our customer service at +358 20 130 3003 in the following matters:

• if the maintenance company has not responded to your service requests within a reasonable time
• disturbances
• repairs and inspections of the apartment
• if you want to renovate or improve the apartment yourself

Should your rent fall overdue, we will send you a reminder and charge penalty interest according to the agreement and a collection fee.

You can calculate on line at the Kela website whether you are entitled to receive housing allowance.

Under the terms of the tenancy agreement, reletting the apartment is not allowed. Airbnb or similar short-term letting is considered as reletting and therefore prohibited. Breach of this provision is a reason for the termination of the tenancy agreement.

If you want to bring in another person to live in your apartment, you may establish a sub-tenancy agreement with the person. A tenant is allowed to sub-let up to a half of the apartment to another person, provided that the sub-tenancy does not constitute considerable harm or disturbance to the landlord. Sub-tenants are not allowed in one-room apartments.

The principal tenant remains responsible for the apartment. When the principal tenancy ends, so does the sub-tenancy.

The tenant may, only with the permission of the landlord, assign the control over the entire apartment to another person temporarily for up to two years if the tenant resides in another locality due to work, study, illness or other corresponding reason. The principal tenant remains responsible for the apartment.

The tenant must notify the landlord of the temporary assignment in writing at latest one month prior to the temporary assignment of the apartment.

If you need more home keys, please contact our customer service, tel. +358 20 130 3003.

The emergency plan of your housing company is posted on the notice board in the stairwell.

How to ensure fire safety

1. According to the law, every apartment must have a smoke alarm. It is your responsibility to acquire a smoke alarm, test it and replace the batteries when necessary.
2. Install smoke alarms in the middle of the ceiling in every room (except the kitchen and bathroom). One smoke alarm per 60 m² is sufficient. Test smoke alarms regularly.
3. Keep the stove and its surroundings clean. Never store objects on the stove. If you have children or pets at home, we recommend installing child safety knob covers to the stove to prevent the stove being turned on by accident.
4. Place light fittings safely. Pay attention to halogen lamps as they heat up easily.
5. Do not use the sauna as a storage and do not use it for drying laundry.
6. Burn candles in a safe place. Do not leave a candle burning without supervision. Using outdoor burners on the balcony is forbidden.

You can enquire about reserving a parking slot at our customer service, tel. +358 20 130 3003. Guest parking slots are designated only for the residents’ guests.

Do not park on the emergency driveway of the property. The emergency driveway is marked in the yard with signboards.

• Please refer to the housing company rules and regulations, which are posted on the notice board.

The period from 10 p.m. to 7 a.m. is night time. If you plan to throw a party or renovate and think that it may get loud, please notify your neighbours of the disturbance well in advance. Nevertheless, make sure to not cause unreasonable disturbance.

If loud noise can be heard in your apartment at inappropriate times, follow these instructions:

• First, discuss the matter with the people involved the day following the event. Your neighbour may be unaware of the fact that their music or TV is so loud that it can be heard next door.
• Should disturbances continue even after having a talk, please contact the property manager or our customer service, tel. +358 20 130 3003.
• If the disturbance is substantial and occurs at night, please contact the police at the emergency exchange to bring the situation under control.

Sometimes life presents you with a situation in which you wish to switch to another rental apartment.

In order to do so, please submit an apartment application. Select the section “Asunnon vaihto” and enter your preferences regarding the apartment and district. You can also include districts or neighbourhoods where there currently are no vacant apartments. You may state your reason for switching apartments in the field “Lisätiedot”. We will try to fulfil your wish as soon as possible. Your housing application is valid for three months. You can extend your application period by calling our customer service at tel. +358 20 130 3003.

Should an apartment that meets your preferences come available, our letting negotiator will be in touch with you. The exchange requires that you have no outstanding rent liabilities and that we have not received any complaints about you during your tenancy.

If a new apartment is found with your current lessor, your current tenancy agreement can be ended at the start date of the new agreement. By doing so, you will avoid having to pay two rents simultaneously. We shall ensure that your current tenancy agreement is terminated when you enter into the new agreement.

In order to receive your post at your new address, submit a change of address notification at the post office. In order to have your name on your apartment door and to receive an extract of the register of occupants, notify the property maintenance company. The contact information of the property maintenance company is posted on the notice board.

The notice period for the termination of the tenancy agreement is stated on your tenancy agreement.

You should always terminate your tenancy agreement in writing. When a tenant terminates a tenancy agreement, the notice period is always one full calendar month. The notice period is calculated from the last day of the calendar month during which we receive the notice. For example, if you give notice to terminate your tenancy agreement on 16 April, the first possible termination date of the tenancy agreement is 31 May.

If two people signed the tenancy agreement, both people must also confirm the termination. If only one tenant is terminating the tenancy agreement while the other tenant wishes to stay in the apartment, the tenant staying must confirm the termination in order to accept full responsibility for the tenancy agreement and the obligations it entails.

You can give notice to terminate your tenancy agreement electronically using your online banking ID or you can send the printable termination form, signed, by email to asuntovuokraus@colliers.com.

Once we have received and processed the notice to terminate your tenancy agreement, we will always send written confirmation and instructions for moving out by email or post.

We will return the deposit within approximately two weeks.

When lease agreement contains a fixed monthly water payment fee, an adjustment fee will be charged from the tenant every six months, based on the actual water consumption and readings of the water meters. Therefore, each apartment has individual water meters. The water meters are usually remotely readable. The bill is thus completely justified.